Return & Refund Policy

Our Promise: “Your Satisfaction, Our Sacred Duty”

At SHABRI Delight, we pour our heart and soul into every batch of Tookies, ensuring they reach you with the same love and purity with which they are made. Your happiness isour ultimate goal. This policy outlines the steps we take to ensure you are delighted with your purchase.

1. The SHABRI Delight Guarantee

We guarantee that your Tookies will arrive fresh, delicious, and in perfect condition. Due to the perishable nature of our freshly baked, preservative-free products, we cannot accept returns for a simple change of mind once the package has been opened.

However, our guarantee covers you in the following scenarios:

Damaged in Transit: If your package arrives crushed, torn, or tampered with.
Incorrect Item: If you receive a flavour you did not order.
Quality Issue: If the Tookies seem stale, have an off smell, or show signs of quality deterioration upon arrival.

2. Conditions for Returns & Refunds

To be eligible for a refund or replacement, your request must meet the following
conditions:

You must contact us within 24 hours of receiving your order.
You must provide your order number and a clear photograph or video of the issue (e.g., the damaged package, the incorrect product, the quality concern).
The issue must be reported for the entire order or a significant portion of it. Minor cosmetic variations, which are natural in handmade products, do not qualify.

3. How to Initiate a Return or Refund Claim

If your order qualifies under our guarantee, please follow these steps:

Contact Us Immediately: Email us at shabripure@gmail.com with the subject line “Return Request – [Your Order Number]”.
Provide Details: In the email, please describe the issue in detail.
Share Evidence: Attach clear photographs or a short video that clearly shows the problem.
Our Response: Our customer care team, embodying “CARE, BEYOND COMPARE” will review your claim and respond within 24-48 hours to guide you through the next steps.

4. How to Initiate a Return or Refund Claim

Once your claim is approved:

Refund: We will process a full refund (100% of the product cost) to your original payment method. The refund will be reflected in your account within 5-7 business days, depending on your bank’s processing time.
Replacement: In some cases, we may offer to send a replacement package for the defective or incorrect items, subject to availability.

Please note: Shipping charges are non-refundable unless the error was due to our fault

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns or offer refunds for:

Products that have been opened, partially consumed, or tampered with.
Items that have been stored improperly by the customer after delivery.
Orders where the issue was reported after the 24-hour window.
Products that have passed their “Best Before” date, as we ensure a generous shelf life at the time of dispatch.

6. Cancellations

You may cancel your order without any penalty as long as it has not yet been dispatched from our kitchen. Please contact us immediately if you wish to cancel. Once your order has been shipped, it cannot be cancelled.

Your trust is the most important ingredient in our recipe.

We believe in transparent and fair dealings. This policy is designed to protect both you and our small business, ensuring we can continue to create wholesome treats and support our social missions.
Thank you for your understanding and for being a part of the SHABRI Delight family.

For any questions regarding this policy, please contact us:
Email: shabripure@gmail.com